Proactive, empowered account services to support your growth and execution

An account team you know—and can reach

If your account team hasn’t resolved the issue before you knew you had one, then you need to be able to reach them. And not just some random person who has no idea who you are and what your concerns might be at the other end of an 800 number. We created the kind of account services we always wanted ourselves, people who are:

Educated and articulate in pharmacy benefit management

Empowered to act, to resolve issues and ensure service levels are maintained

There to help create value and foster growth among clients

Employs a Six Sigma-based oversight and management process, ensuring quick identification and resolution of issues

All backed by a superior technology environment that drives tracking, reporting, root-cause analysis, and issue resolution, with response-time triggered executive escalation protocols

Talk directly with your:

  • Manages day-to-day activities of the account​
  • Primary point of contact for routine benefit requests, claims adjudication questions and issue resolution, and routine member issues
  • Analyzes and interprets plan results
  • Main point of contact for clinical change requests and clinical questions
  • Provides context and guidance for plan benefit decisions
  • Helps strategize to achieve cost and clinical quality of care objectives
  • Ensures contractual commitments are met and accountable for overall satisfaction
  • Point of contact for broader issues, network questions, and escalated member or service issues
  • Provides capabilities subject matter expertise
  • Delivers and interprets quarterly client reporting
  • Supports clients in the expansion of their business
  • Company escalation point to address unresolved performance or service issues, should they arise

Where We’re Located

1. Boston, MA

Corporate HQ, Executive Management Team, Finance, HR & Legal

2. New York, NY

Marketing & IT Team

3. Marlton, NJ

IT Team & Contact Center

4. Palm Beach Gardens, FL

PBM Operations & Contact Center